Returns & Exchanges

Due to the perishable nature of our products, we cannot accept returns once a shipment has been delivered. However, if your order arrives damaged or compromised, we will provide a full replacement or credit.

Return Process

• 1.
  Inspect Shipment

  Upon arrival, immediately inspect the packaging and product temperature.

• 2.
  Document Issues

  Take clear photos of any damage to the packaging or the product seal.

• 3.
  Contact Concierge

  Email our support team within 12 hours of delivery with your order number and photos.

• 4.
  Resolution

  Our team will review your claim and arrange for a priority replacement or refund if applicable.